We pride ourselves on providing strong customer support to ensure you succeed with CVS. During the onboarding phase, we include admin training sessions (usually via webinar/screen-share) where we teach your key users how to navigate the system, add records, run reports, and answer any questions. We often record these sessions so you can replay them or share them with future team members. After you go live, our support doesn’t disappear – you’ll have access to ongoing support via phone or email. If something isn’t working as expected or you need help performing a task, our team is ready to assist. We also have user guides and an FAQ (like this) available as references. Because we know construction schedules can be hectic, our support is responsive – we aim to address any issues quickly so your compliance tracking is uninterrupted. Additionally, we gather feedback from clients for improvements; many of the features in CVS have evolved directly from customer suggestions. In essence, when you adopt CVS, you’re not just buying software and left on your own; you’re getting a service backed by experts. Whether it’s technical troubleshooting, a “how do I do this” question, or even advice on best practices for managing training records, we’re here to help. This level of support can be a differentiator compared to some competitors and is part of our commitment to being a long-term partner in your safety compliance efforts.