# CVS – Frequently Asked Questions

### What support do we get?  
Full onboarding (data import + admin training) and unlimited phone/e-mail support thereafter.

### Do we need internet on site?  
A basic 3G/4G signal is enough to scan and load records. For zero-signal sites, print a roster from CVS before heading out.

### Are there hidden fees?  
No. You pay the monthly subscription, the one-time setup, and (optionally) per-card printing. No per-scan or storage charges.

### Can we print our own badges?  
Yes. CVS can export QR images for DIY printing or hard-hat stickers; InstantCard printing is just a convenience option.

### Is there an API?  
Yes—REST/JSON with endpoints for users, credentials, bulk import, and look-ups.

### How secure is the data?  
All traffic is HTTPS-encrypted; data is stored in a segregated cloud environment with role-based access controls and audit logs.

### What happens if a badge is lost?  
Order a single replacement for \$7.80; the old QR is invalidated and the new one links to the same profile.

### Does CVS send expiration reminders?  
Yes—configurable e-mail alerts at 30/60/90 days (or custom) before any certificate lapses.

_Last updated 2025-07-10_